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Rosendo - Supervisor: If third-party applications that use only data or Wifi to call, these Phone will be charged for Long Distance Calling Rosendo - Supervisor: Only calls made through the pre-installed calling application of the Rosendo - Supervisor: As that kind if error does not occur in our service Rosendo - Supervisor: Which means those calls went through regular calling Rosendo - Supervisor: If applications such as Whatsapp were used, there will be no Longĭistance Charge as it will be taken as Cellular Data usage Now, here's what minutes later ANOTHER AT&T representative wrote: Now they say it does and they VERIFIED IT. we thought its a lock in the app or something alike but it just doesn't work without wifi. we've always complained that whatsapp doesn't connect when we're not on wifi. And, the agent VERIFIED that the charge is for using a 3rd party app. So, using whatsapp to call international will co$t money. If you're using cellular data using communicationĪpplications, it will count against your data plan unless you're using a Wifi. Ken: I would love to clarify this for you. Ken: The time it will not be counted against your data plan is when you're using Wi-Fi Using cellular data while calling even using 3rd party app Ken: I was able to verify that the International Long Distance charges on your bill is valid due to Ken: That is why you've been charged for INternational Long Distance

Ken: Using whatsapp with cellular data will count against your cellular data Here's what 1st AT&T agent told us (copied/pasted from the actual chat): We recognize the number called, but we never call international, we always use whatsapp and/or facetime. Issue: we found charges for international calls in our latest bill.

Worst of all, it also left a hole in my pocket since we're been charged to international calls we never did. Just had a chat with AT&T representative and it left more questions than clarifications.